Terms of service

Version 2026-08-14, last updated 14 August 2026

These terms cover buying a walkthrough video from Framewalk. Read them before you pay.

1. What you are buying

We sell a $99 walkthrough film. Once the walkthrough for a property is paid, you can add a $49 social reel, a short vertical cut for social and the realestate.com.au reel feed. The reel is not included in the walkthrough price; it is a separate add-on. Both prices include GST, and every price you see on our pages and at checkout is the whole price: there is no separate charge added afterwards for GST or anything else.

2. When we build your video

We only start building a video after you have paid for it. We do not build videos on spec and then ask you to buy the result. Most orders are delivered within 24 hours; we build each video by hand, so it is not instant. Orders placed after 2pm Friday are delivered on Monday.

3. You approve it before anyone else sees it

Once your video is built, it is delivered to you privately, by email, as a link only you can use. Nobody else can see it at that point, including on your property's own page on our site. It only becomes public once you actively approve it. If you never approve it, it stays private indefinitely.

4. Revisions

Every purchase includes 3 rounds of revisions at no extra charge. Tell us what is wrong, a warped staircase, a missing room, the wrong price on the end card, and we will rebuild the affected part of the video. If we made a genuine mistake, fixing it does not use up your revision rounds.

5. If your photos cannot support a full walkthrough

Some photo sets simply do not have enough coverage of a property to build every planned shot in a walkthrough. If that happens on your video, we will do one of three things, whichever is most honest for your case: build extra shots at our cost to make it right, refund the difference down to the reel price with a plain note explaining why (“this property's photo set supported fewer generated moves than usual, we have charged you for what we delivered”), email us and we will sort it within 3 business days, or deliver it as built with a short explanation of why that is a fair outcome (for example, if you bought a reel, where short cuts are already the format). You will never be charged the full walkthrough price for a video that is, in substance, a slideshow.

6. The disclosure on your video

Every walkthrough carries this line, burned into the picture, for its full length:

“Virtual walkthrough created from listing photos. Indicative only, not an exact representation.”

We include the same line in the delivery email so you can paste it into your own listing remarks. It cannot be switched off or edited out: it is part of what makes the video honest about what it is.

7. Accuracy and misrepresentation

Your video is an indicative, AI-generated visualisation of the property, built from your own photos. It is not a factual record of what a buyer will find behind the front door, and it carries the permanent, burned-in disclosure described in section 6, on every frame, for the video's full length.

You are the one publishing the video to market a property, so you remain responsible for making sure your marketing does not mislead a purchaser. That is your existing obligation under the Australian Consumer Law and, if you hold one, under your own agent's licence. Buying a video from us does not change that obligation and does not shift it onto us.

What we do to help you meet it: we burn the disclosure into the video so nobody mistakes it for real footage, we do not publish anything anywhere until you approve it (section 3), and we fix a genuine mistake on our part for free without using up a revision round (section 4). If you look at a finished video and believe it misrepresents the property, do not publish it. Tell us what is wrong and use a revision instead. That is exactly what revisions are for.

8. Photos and who has the rights to them

Whoever submits photos to us, whether that is you as the listing agent, a vendor, or anyone else, confirms at the time of upload that they hold the rights to those photos and authorise us to use them to build a video. We record that confirmation, who gave it, and when, against the submission. We do not knowingly use photos submitted by someone who does not have the right to share them, and if a rights holder tells us otherwise, we will act on that promptly.

9. Who owns the finished video

The finished video is yours. Once we deliver it, you own it and can use it however you like: on property portals, on social media, on your own website or brand channels, with no time limit, provided the AI disclosure stays intact. Do not crop it out, edit it out, or cover it up.

We own our own software and the models we use to build videos. Buying a video does not give you any rights to those. We keep a limited licence to store and process the photos and floorplan you give us, for as long as it takes to build, deliver and support your video, and for the retention period set out in our privacy policy.

We do not use your video, or the photos it is built from, as a public example of our work, whether on our site, in our own advertising, or anywhere else, unless you give us separate written permission to do so. The rights confirmation you give us at upload (section 8) only covers building your video: it does not cover us showcasing it, because the underlying photo rights usually sit with a photographer, not with us, so we ask first rather than assume.

10. Your consumer rights

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or any other law, that cannot lawfully be excluded, restricted or modified by agreement. If anything in these terms is read to conflict with the Australian Consumer Law, the Australian Consumer Law wins.

11. Indemnification

You indemnify us against any claim arising from photos or a floorplan you gave us that you did not, in fact, hold the rights to use, or from how you published or captioned a video in a way that misleads a buyer about the property.

We indemnify you against any claim arising from our own breach of these terms, including a failure to apply the disclosure required by section 6.

Our total liability to you under this indemnity, and in connection with your order more generally, is capped at the amount you paid for the affected video.

That cap does not, and is not intended to, exclude, restrict or limit any consumer guarantee or other right you have under the Australian Consumer Law, or any other law, that cannot lawfully be excluded, restricted or limited by agreement. Where that law applies, it applies in full, regardless of anything else in this section.

12. Refunds beyond the quality floor

Section 5 above is the refund path we have actually built and will honour. Beyond that, you have 3 days from delivery to ask for a refund, for any reason, including changing your mind. Email us inside that window and we will refund you. If you have already published the video, we will ask you to take it down first, since a refunded video is not yours to keep using. Nothing here limits your rights under the Australian Consumer Law, which apply whatever this section says.

13. Who you are dealing with

Framewalk is operated by TJL Family Holdings No.2 Pty Ltd, ABN 56 693 693 408. You can reach us at hello@framewalk.com.au.

14. Governing law

These terms are governed by the laws of Victoria, Australia.

15. Changes to these terms

We version these terms. The version shown at the top of this page is the version you accept when you tick the terms box and pay, and it is recorded against your order. If we change these terms in a way that matters, we will change the version and you will see the new version at your next checkout.